Answers to common questions, and a direct line to the HeyTeacher team.
If a child is in danger right now, call 999. For emotional support: Talian Kasih 15999 (WhatsApp 019-261 5999) or Befrienders KL 03-7627 2929.
Sign in as the parent → Children → Add a child. Pick their year and subjects, then use “Sign in on a device” to show a QR code or a one-time code on their phone or tablet.
Sign in as the parent → Children → Reset password. Children never need an email address.
On the sign-in screen tap “Forgot password?”. We email a link that works for 1 hour.
Plans are prepaid for 30 days on heyteacher.my and never renew automatically. Payments go through Billplz (FPX, cards, e-wallets). Refunds are available within 7 days if the service was not used.
Every message is safety-screened, personal details are removed before the AI sees them, links are stripped, and parents can read every conversation and switch the tutor or Teman off or set quiet hours.
Settings → Delete my account. Erasure completes within 14 days. Details are on the Delete account page.